How to use your new account & make a return

Hi Guys!  You might have noticed a few changes on the BB site in the last week.  It’s pretty exciting because we have new features to make your shopping life easier! However two things have changed which I wanted to help you with.

1.     Using your account.

Your account just got a whole lot more exciting. Now you can make a wish list, make returns in one step and see your orders in much more detail
If you had an account prior to March 2014, you will have an account on this website, but you will be required to reset your password. If you have not made an account on our new site, you will need to do this. 

To make sure you get your reset password email please add to your email address book in your email account.
Your orders from before the 18th of June will not show here on this new website but we can access them to help you at any time.

2.     How to make a return:

If your order is older than the 18th of June but still in the returns period we just need you to make a return following the returns slip in your parcel, make sure you have filled this in and sent back with your return.
If you have a faulty item please email asap to let them know you’re issue.
If your return is out of date please email before returning your package.
If your purchase was made after the 18th of June please follow the instructions here to make your return:
We want to help you if you need anything so just email us and hopefully we can solve any issues! 
xx Sarah and Team BB

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